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Asahi Denka produces safe and quality products under thorough quality management and quality assurance structures. All chemical factories obtain ISO9001 certification.
We also render appropriate information, so that our products are used safely.

1. Quality Management/ Quality Assurance Structure

Quality Management/ Quality Assurance Structure For the realization of product quality that meets customer demands, a company quality assurance system was established. We have been working on establishing a structure that provides services including product information, as well as continuously improving the quality and function of each product.

1-1. Quality Assurance Structure

Asahi Denka has been establishing a structure for the production of safe and quality products. Quality Management/ PL Council*1 is placed under Environment and Safety Measures Headquarter. In the factories, Quality Management Committees are established based on ISO9001*2 and HACCP*3.

Quality Management/ PL Councils determine the priority measures for the coming year, on the basis of activities and achievement of the past year, and promote them in each section.

■ ISO9001 Certified Factories (Completed ISO9002 transfer in 2003)

Major Products

Kashima Factory

Phosphate flame retardant, etching agent, food oil, whip cream, soup

Chiba Factory

Propylene glycol, epoxy resin, surfactant, urethane resin

Mie Factory

Antioxidant, light stabilizer, crystalizer, memorizer and display

Fuji Factory

Hydrogen peroxide, persulfate, sodium percarbonate

Soma Factory

Lubricant additives

■ HACCP Approved Factory

Major Products

Kashima Factory

Food oil (margarine, shortening, etc)

Akashi Factory

*1 PL Council：With Director of the Environment/ Safety Measures Headquarter as the chairman and directors of sales, research, and purchase/ logistics divisions as members, the Council is held once every year. Its objectives are 1). to improve quality management and confirm quality assurance, and 2). to continue business activities that follow the basic principles of Products Liability (PL). The council determines the basic principles of the year and confirms PDCA (Plan, Do Check, and Action)

*2 ISO9001：Quality management system that enables constant production of quality products that meet customer demands and legal and social requirements. The system also oversees that all requirements are met throughout the whole production process.

*3 HACCP(Hazard Analysisand Critical Control Point)： Food sanitation management system. It was originally developed in NASA, National Aeronautics and Space Administration of the USA, in order to assure safety of space food for astronauts. It is currently acknowledged as the most rational food sanitation management system in the world.

1-2. Quality Management Structure

Asahi Denka continues to strengthen its product management system by obtaining international standard product management system, ISO9001 certification, in chemical factories, and receiving HACCP approval in food producing factories.

1-3. PL Measures

PL audit was carried out by an auditor, quality assurance director, chemical safety group leader, and food safety group leader, in four factories, three research laboratories, eight sales divisions, and three management divisions in 2004. There were no serious corrections to be made. Excellent performing divisions are increasing. We will continue to promote PL efforts, so as to reduce the gap among different divisions and further increase excellent divisions.
1-3. PL Measures PL Audit

1-4. Complaint Prevention and Coping Measures

Complaint coping measures were established, such as immediate reporting rules and a structure to ensure immediate response. When a product quality related complaint is filed with the sales division or R&D lab, it is immediately reported to the Factory Quality Management Committee and Environmental Protection/ Quality Assurance Department. Corporation-wide Complaint Countermeasure Councils are held separately for chemicals and food, twice a year. Environment/ Safety Measures Headquarters Director, representatives of Production Division, Sales Division, and R&D Division, and Environmental Protection/ Quality Assurance Department members participate in the council. Quality Management Committee members of each factory work to eliminate complaints by thoroughly implementing proactive measures and recurrence prevention activities.

Complaint Prevention and Coping Measures

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	Major Products
Kashima Factory	Phosphate flame retardant, etching agent, food oil, whip cream, soup
Chiba Factory	Propylene glycol, epoxy resin, surfactant, urethane resin
Mie Factory	Antioxidant, light stabilizer, crystalizer, memorizer and display
Fuji Factory	Hydrogen peroxide, persulfate, sodium percarbonate
Soma Factory	Lubricant additives

	Major Products
Kashima Factory	Food oil (margarine, shortening, etc)
Akashi Factory	Food oil (margarine, shortening, etc)